- You have the option to explore different categories to find an item that interests you, or you can simply use the search box on the homepage to directly search for the specific item you’re looking for.
- When you’ve found the item you want to purchase, you need to click on the “add to cart” button. A pop-up will appear on the right side of the screen, giving you the choice to proceed to checkout or continue shopping by closing the pop-up.
- During the checkout process, you will be asked to provide your name, address, phone number, and email address. You have the option to create an account by setting a password, or you can choose to checkout as a guest.
- Next, you’ll need to select the delivery method that suits you best: standard delivery, express delivery, or pick-up. For payment, you can choose between cash, online payment, or bank deposit. If you opt for online payment, you’ll need to use a Visa or Mastercard and make the payment through an internet payment gateway.
- If you select the bank deposit option, you’ll be provided with the necessary account details to deposit the funds into our bank account. After making the deposit, you’ll need to contact Global Deals via WhatsApp at +94 77 556 3870 and share an image of the deposit slip along with your order number. Your order will only be processed once the payment is confirmed.
- Once your order is confirmed, you will receive an email containing an order ID and the details of your order. This information can be used as a reference for inquiries about the delivery or when collecting your order.
- For pick-up, you can collect your order from our flagship store located at 19 Pieris Rd, Dehiwala-Mount Lavinia 10370. If you’ve chosen delivery, you will receive an email with a tracking number once your order has been dispatched from our store.
- For orders within Colombo, the standard delivery time is typically within 2 working days. If you are located outside of Colombo, island-wide delivery will be made within 3-4 working days.
- Delivery charges within Colombo will depend on your specific location and can range between Rs. 170 and Rs. 250. However, for deliveries to areas outside of Colombo, the delivery charge is a fixed amount of Rs 350.
- If you prefer to pick up your order instead, you have the option to do so from Monday to Saturday between 10.00 A.M and 07.00 P.M
The warranty period for all electronic products is 6 months, unless stated otherwise. However, mobile phones are covered under warranty for a period of 1 year, unless specified otherwise. If you require more detailed information regarding our warranty policy, we recommend visiting our After Sales Services page. For any further clarifications, please feel free to contact Global Deals.
At Global Deals, we strive to provide our customers with the best shopping experience and quality products. If you are not entirely satisfied with your purchase, we offer a return and refund policy to ensure your satisfaction.
- Eligibility for Returns:
- Products must be returned within 7 days of the original purchase date.
- The product must be in its original condition, unused, and with all original packaging and accessories.
- Proof of purchase, such as a receipt or order confirmation, is required for all returns.
Please note that certain products may have specific return requirements or may be excluded from our return policy due to hygiene reasons or other factors. Such exclusions will be clearly mentioned on the product page or at the point of purchase.
- Return Process:
To initiate a return, please follow these steps:
- Contact our customer service team either through our website, social media platforms, or by phone to inform them about your intention to return the product.
- Our customer service team will guide you through the return process and provide you with the necessary instructions and return address.
- Pack the product securely in its original packaging, including all accessories and documentation.
- Ship the product back to us using a reliable and trackable shipping method. Please note that the shipping costs for returning the product will be borne by the customer unless otherwise specified.
- Refund Process:
Once we receive the returned product and confirm that it meets the eligibility criteria, we will process your refund according to the following guidelines:
- Refunds will be issued in the same form of payment used for the original purchase.
- The refund amount will exclude any shipping or handling charges incurred during the initial purchase unless the return is due to a defective or incorrect product.
- Depending on your payment method and financial institution, it may take several business days for the refund to be processed and reflected in your account.
- Exclusions and Special Considerations:
Please note that the following situations may impact your eligibility for a refund:
- Products that have been damaged or altered by the customer.
- Products that have been used extensively or show signs of misuse.
- Products without their original packaging or missing accessories.
- Products purchased during a promotional sale or clearance event, which may have specific return policies.
If you have any questions or concerns regarding our return and refund policy, please contact our customer service team, and they will be happy to assist you.
Please remember to review and understand our return and refund policy before making a purchase. By completing a purchase with Global Deals, you acknowledge and accept the terms and conditions outlined in this policy.
When it comes to providing information on our website, Global Deals values the privacy and security of our customers. We only collect and store the necessary information required to process your orders and provide a personalized shopping experience. Here is an overview of the information we may collect and how we secure our website:
- Personal Information:
- When placing an order or creating an account, we may collect your name, contact details (such as email address and phone number), billing and shipping addresses, and payment information.
- We utilize this information solely for order processing, shipping, and customer support purposes. It is securely stored and protected.
- Website Security Measures:
- We implement industry-standard security measures to safeguard your personal information and ensure the confidentiality and integrity of your data.
- Our website employs encryption protocols (such as Secure Socket Layer, or SSL) to encrypt and protect sensitive information during transmission.
- We regularly update our security systems and monitor for any potential vulnerabilities or threats.
- Payment Processing:
- To ensure the security of your payment information, we employ reputable payment gateways and comply with their security standards.
- We do not store or have access to your full payment card details. Payment processing is handled by trusted third-party payment providers who adhere to stringent security measures.
- Secure Browsing Experience:
- We strive to provide a secure browsing experience for our customers. Our website is regularly monitored for security vulnerabilities and follows best practices for web security.
- We employ measures to protect against unauthorized access, data breaches, and malicious activities.
- Data Protection:
- We adhere to applicable data protection laws and regulations, ensuring that your personal information is handled in compliance with privacy standards.
- Your information is treated as confidential and is only accessed by authorized personnel who require it to fulfill their responsibilities.
It’s important to note that while we take significant measures to secure our website, no online platform can provide an absolute guarantee of security. We advise customers to also take necessary precautions, such as using strong passwords and keeping their login credentials confidential.