FAQ

The warranty period for all electronic products is 6 months, unless stated otherwise. However, mobile phones are covered under warranty for a period of 1 year, unless specified otherwise. If you require more detailed information regarding our warranty policy, we recommend visiting our After Sales Services page. For any further clarifications, please feel free to contact Global Deals.

At Global Deals, we strive to provide our customers with the best shopping experience and quality products. If you are not entirely satisfied with your purchase, we offer a return and refund policy to ensure your satisfaction.

1. Eligibility for Returns:

• Products must be returned within 7 days of the original purchase date.
• The product must be in its original condition, unused, and with all original packaging and accessories.
• Proof of purchase, such as a receipt or order confirmation, is required for all returns.

Please note that certain products may have specific return requirements or may be excluded from our return policy due to hygiene reasons or other factors. Such exclusions will be clearly mentioned on the product page or at the point of purchase.

2. Return Process:

To initiate a return, please follow these steps:

• Contact our customer service team either through our website, social media platforms, or by phone to inform them about your intention to return the product.
• Our customer service team will guide you through the return process and provide you with the necessary instructions and return address.
• Pack the product securely in its original packaging, including all accessories and documentation.
• Ship the product back to us using a reliable and trackable shipping method. Please note that the shipping costs for returning the product will be borne by the customer unless otherwise specified.

3. Refund Process:

Once we receive the returned product and confirm that it meets the eligibility criteria, we will process your refund according to the following guidelines:

• Refunds will be issued in the same form of payment used for the original purchase.
• The refund amount will exclude any shipping or handling charges incurred during the initial purchase unless the return is due to a defective or incorrect product.
• Depending on your payment method and financial institution, it may take several business days for the refund to be processed and reflected in your account.

4. Exclusions and Special Considerations:

Please note that the following situations may impact your eligibility for a refund:

• Products that have been damaged or altered by the customer.
• Products that have been used extensively or show signs of misuse.
• Products without their original packaging or missing accessories.
• Products purchased during a promotional sale or clearance event, which may have specific return policies.

If you have any questions or concerns regarding our return and refund policy, please contact our customer service team, and they will be happy to assist you.

Please remember to review and understand our return and refund policy before making a purchase. By completing a purchase with Global Deals, you acknowledge and accept the terms and conditions outlined in this policy.

When it comes to providing information on our website, Global Deals values the privacy and security of our customers. We only collect and store the necessary information required to process your orders and provide a personalized shopping experience. Here is an overview of the information we may collect and how we secure our website:

1. Personal Information:

• When placing an order or creating an account, we may collect your name, contact details (such as email address and phone number), billing and shipping addresses, and payment information.
• We utilize this information solely for order processing, shipping, and customer support purposes. It is securely stored and protected.

2. Website Security Measures:

• We implement industry-standard security measures to safeguard your personal information and ensure the confidentiality and integrity of your data.
• Our website employs encryption protocols (such as Secure Socket Layer, or SSL) to encrypt and protect sensitive information during transmission.
• We regularly update our security systems and monitor for any potential vulnerabilities or threats.

3. Payment Processing:

• To ensure the security of your payment information, we employ reputable payment gateways and comply with their security standards.
• We do not store or have access to your full payment card details. Payment processing is handled by trusted third-party payment providers who adhere to stringent security measures.

4. Privacy Policy:

• Our Privacy Policy outlines in detail how we collect, use, disclose, and protect your personal information. We recommend reviewing our Privacy Policy to understand how we handle your data.

5. Secure Browsing Experience:

• We strive to provide a secure browsing experience for our customers. Our website is regularly monitored for security vulnerabilities and follows best practices for web security.
• We employ measures to protect against unauthorized access, data breaches, and malicious activities.

6. Data Protection:

• We adhere to applicable data protection laws and regulations, ensuring that your personal information is handled in compliance with privacy standards.
• Your information is treated as confidential and is only accessed by authorized personnel who require it to fulfill their responsibilities.

It’s important to note that while we take significant measures to secure our website, no online platform can provide an absolute guarantee of security. We advise customers to also take necessary precautions, such as using strong passwords and keeping their login credentials confidential.

For further details on how we handle your information and ensure website security, please refer to our Privacy Policy and Terms of Service, available on our website.